Warranty Terms

Our commitment to quality and customer satisfaction through comprehensive product warranties.

At ZOOY VAPE, we stand behind the quality and performance of our products. Our warranty policy is designed to provide you with peace of mind and ensure your complete satisfaction with your purchase. This document outlines the terms and conditions of our warranty coverage, eligibility requirements, and claim procedures.

Please review this warranty policy carefully to understand your rights and responsibilities as a ZOOY VAPE customer.

Warranty Coverage

ZOOY VAPE provides a limited warranty for all our products against manufacturing defects in materials and workmanship under normal use and service conditions.

Warranty Period

Product Category Warranty Period Coverage
ZOOY King Series 30 days from purchase date Manufacturing defects, battery issues, non-functioning device
ZOOY Diamond Series 30 days from purchase date Manufacturing defects, battery issues, non-functioning device
ZOOY Bar Series 30 days from purchase date Manufacturing defects, battery issues, non-functioning device
Accessories 14 days from purchase date Manufacturing defects, non-functioning items
Proof of Purchase:

To be eligible for warranty service, you must provide proof of purchase (order confirmation, receipt, or invoice) showing the purchase date and product details. The warranty period begins on the date of purchase.

What's Covered

Our warranty covers the following issues:

  • Manufacturing Defects: Any defects in materials or workmanship that affect the functionality of the device.
  • Battery Issues: Premature battery failure or charging problems not caused by misuse.
  • Non-Functioning Device: Devices that do not work properly upon arrival or fail during normal use within the warranty period.
  • Leaking Issues: Excessive leaking not caused by improper use or storage.

Manufacturing Defects

Flaws in design, materials, or workmanship.

Battery Issues

Premature failure or charging problems.

Non-Functioning Device

Devices that fail during normal use.

What's Not Covered

The following are not covered under our warranty:

  • Normal Wear and Tear: Gradual deterioration caused by normal use.
  • Cosmetic Damage: Scratches, dents, or color changes that do not affect functionality.
  • Misuse or Abuse: Damage resulting from improper use, accidents, or neglect.
  • Unauthorized Repairs: Damage caused by attempts to repair or modify the device by unauthorized persons.
  • E-liquid Depletion: Running out of e-liquid is considered normal consumption and is not covered.
  • Flavor Preference: Dissatisfaction with flavor is subjective and not covered under warranty.
  • Water Damage: Exposure to water or other liquids beyond normal use.
  • Extreme Conditions: Damage caused by exposure to extreme temperatures or environmental conditions.
Important Note:

The warranty becomes void if the product has been tampered with, modified, or if the serial number or other identifying marks have been removed or altered.

Warranty Claim Process

If you believe your product is eligible for warranty service, please follow these steps to submit a warranty claim:

  1. Contact Customer Service

    Reach out to our customer service team within the warranty period. Please include your order number, purchase date, and a detailed description of the issue.

  2. Provide Documentation

    Our team will request proof of purchase and may ask for photos or videos demonstrating the issue with your device.

  3. Evaluation

    Our warranty team will evaluate your claim based on the information and documentation provided. This process typically takes 1-3 business days.

  4. Resolution

    If your claim is approved, we will provide instructions for returning the defective product (if required) and arrange for a replacement or refund as appropriate.

Return Shipping:

If a return is required, ZOOY VAPE will provide a prepaid shipping label for customers in the United States. International customers may be responsible for return shipping costs, which will be reimbursed if the warranty claim is approved.

Warranty Solutions

Depending on the nature of the issue and product availability, ZOOY VAPE may offer one of the following solutions for approved warranty claims:

Replacement

We will replace your defective product with the same model or, if unavailable, a comparable model of equal or greater value. Replacement products may be new or refurbished.

Repair

For certain issues, we may repair your product and return it to you. This option is typically available only for specific high-end models.

Refund

In some cases, we may issue a full or partial refund to your original payment method. Refunds are typically processed within 5-7 business days after approval.

Store Credit

As an alternative to a refund, we may offer store credit for use on future purchases, often with a bonus amount added as a courtesy.

30-Day Satisfaction Guarantee

In addition to our warranty policy, ZOOY VAPE offers a 30-day satisfaction guarantee on all products. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • The product must be in its original packaging and in resalable condition.
  • For hygiene reasons, products that have been used cannot be returned unless they are defective.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • A 15% restocking fee may apply to returns that are not due to defects or errors.

To initiate a return under our satisfaction guarantee, please contact our customer service team at returns

Warranty FAQ

How do I know if my device has a manufacturing defect?
Manufacturing defects typically manifest as issues present from the first use, such as a device that doesn't power on, doesn't charge properly, or leaks excessively. If your device worked properly initially but developed issues later, it may still be covered if it's within the warranty period and the issue isn't due to normal wear and tear or misuse.
What if I don't have my receipt or proof of purchase?
If you purchased directly from our website, we can verify your purchase using your email address or order number. If you purchased from an authorized retailer and don't have a receipt, we may be able to accept alternative proof such as credit card statements or the retailer's verification. Please contact our customer service team for assistance.
How long does the warranty claim process take?
The evaluation process typically takes 1-3 business days. If approved, replacement products are usually shipped within 1-2 business days for domestic orders. International replacements may take 7-14 business days. Refunds are typically processed within 5-7 business days after approval.
Can I extend my warranty?
ZOOY VAPE does not currently offer extended warranty options for our disposable vape products. However, we regularly review our warranty policies and may introduce extended warranty options in the future.
What if my replacement product is also defective?
Replacement products are covered by either the remainder of your original warranty period or 30 days from the date you receive the replacement, whichever is longer. If you experience issues with a replacement product, please contact our customer service team immediately.

Contact Us

If you have any questions about our warranty policy or need to submit a warranty claim, please contact us:

  • Email
  • Phone
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Policy Updates

This warranty policy was last updated on August 15, 2023. ZOOY VAPE reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website and will apply to purchases made after the posting date. The warranty terms in effect at the time of your purchase will apply to your product.