Information about our shipping methods, delivery times, and tracking procedures.
At ZOOY VAPE, we're committed to delivering your premium vaping products safely and efficiently. This shipping policy outlines our shipping methods, delivery timeframes, costs, and other important information to ensure a smooth delivery experience.
Please review this policy carefully before placing your order. By placing an order with ZOOY VAPE, you agree to the terms outlined in this shipping policy.
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional periods, order processing may take an additional 1-2 business days. We'll notify you via email if there are any unusual delays with your order.
ZOOY VAPE offers several shipping options to meet your needs. Delivery times are estimates and not guaranteed. Actual delivery times may vary based on shipping destination and other factors beyond our control.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 (Free for orders over $50) |
| Expedited Shipping | 3-5 business days | $9.99 |
| Express Shipping | 1-2 business days | $14.99 |
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Canada | Standard International | 7-14 business days | $12.99 (Free for orders over $100) |
| Europe | Standard International | 10-18 business days | $19.99 (Free for orders over $150) |
| Europe | Express International | 5-8 business days | $29.99 |
| Asia & Pacific | Standard International | 12-20 business days | $24.99 (Free for orders over $200) |
| Asia & Pacific | Express International | 6-10 business days | $34.99 |
| Rest of World | Standard International | 14-25 business days | $29.99 |
International customers are responsible for all duties, import taxes, and customs fees that may be imposed by their country. These charges are not included in the shipping cost and will be collected upon delivery.
Due to the nature of our products, ZOOY VAPE cannot ship to certain countries or regions where vaping products are prohibited or heavily restricted. Before placing an order, please ensure that importing vaping products to your country is legal.
We currently cannot ship to the following countries due to regulatory restrictions:
This list is subject to change as regulations evolve. If you're unsure about the legality of importing vaping products to your country, please check your local laws or contact our customer service team for assistance.
All orders shipped by ZOOY VAPE include tracking information. Once your order has been shipped, you'll receive a confirmation email with your tracking number and instructions on how to track your package.
Your order has been received and payment confirmed.
Your order has been shipped and is on its way.
Your order has been delivered to the specified address.
To ensure successful delivery of your order, please provide a complete and accurate shipping address, including:
ZOOY VAPE is not responsible for delivery issues arising from incorrect or incomplete address information. If your package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.
In the rare event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We'll work with the shipping carrier to locate your package or process a replacement order if necessary.
For international orders, please allow the full estimated delivery time plus an additional 5 business days before reporting a package as lost. International shipments may experience customs delays that are beyond our control.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:
This shipping policy was last updated on August 15, 2023. ZOOY VAPE reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website.