Privacy Policy

1. Introduction

Welcome to ZOOY VAPE ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vapedmagazine.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Site, and information from third-party sources.

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service
• Apply to become a distributor
• Submit a warranty claim

The personal information we collect may include:

• Name
• Email address
• Mailing address
• Phone number
• Date of birth (to verify you are of legal age)
• Payment information (credit card number, billing address)
• Order history and preferences
• Business information (for distributor applications)

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and usage of our Site, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages you view
• Time and date of your visit
• Time spent on those pages
• Referring website addresses
• Other statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners
• Payment processors
• Analytics providers
• Advertising networks
• Social media platforms

This information may include your name, contact information, demographic information, and information about your interactions with our products or services.

3. How We Use Your Information

We use the information we collect for various business and commercial purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support and respond to inquiries
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Improve our website, products, and services
• Personalize your experience on our Site
• Process warranty claims
• Conduct research and analytics
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations
• Evaluate distributor applications

3.1 Legal Basis for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, we process your personal information based on the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., processing your order, providing customer service)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our products, preventing fraud)
• Consent: Processing based on your specific consent (e.g., sending marketing communications)
• Legal Obligation: Processing necessary to comply with our legal obligations

3.2 Marketing Communications

We may use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send or by contacting us directly.

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Email marketing platforms
• Analytics providers
• IT and cloud service providers

These third parties are contractually obligated to use your personal information only as directed by us and in accordance with our Privacy Policy.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.4 Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

4.5 With Your Consent

We may share your information with your consent or at your direction.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Site.

5.1 What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

5.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

5.4 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies to help customize the Site and improve your experience. These technologies help us understand how visitors interact with our Site, such as understanding what pages are visited, how long visitors stay on a page, and other similar information.

5.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common interpretation of DNT signals across the industry, we currently do not respond to DNT signals on our Site.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6.1 Our Security Measures

We maintain a comprehensive information security program that includes:

• SSL/TLS encryption for all data transmitted to and from our Site
• PCI DSS compliance for payment processing
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for our systems
• Employee training on data protection and security practices
• Physical security measures for our facilities
• Data minimization and retention policies

6.2 Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We will provide information about the breach, the affected data, and steps you can take to protect yourself from potential harm.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Information

You have the right to request information about the personal data we hold about you, including the categories of data, its sources, and our purposes for processing it.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

7.5 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

7.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes or when processing is based on our legitimate interests.

7.7 Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

7.9 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Updating your communication preferences in your account settings
• Contacting us using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you transactional messages relating to your account or purchases.

8. International Data Transfers

ZOOY VAPE is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States and other countries.

By using our Site or providing us with any information, you consent to the transfer, processing, and storage of your information in countries where the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.

8.1 Data Transfer Mechanisms

For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers to group companies
• Derogations for specific situations, such as with your explicit consent

You can request a copy of these safeguards by contacting us using the information in the "Contact Us" section.

9. Age Restrictions

Our Site and products are intended for adults of legal smoking age only. We do not knowingly collect or solicit personal information from anyone under the legal smoking age in their jurisdiction, nor do we knowingly allow such persons to register for an account or purchase our products.

The legal smoking age varies by location but is typically 18 or 21 years of age. It is your responsibility to ensure that you meet the legal age requirement in your jurisdiction before providing any personal information to us or attempting to purchase our products.

9.1 Age Verification

We implement age verification measures on our Site to prevent minors from purchasing our products. These measures may include:

• Requiring date of birth information during account creation
• Using third-party age verification services
• Requiring proof of age for certain transactions

9.2 Parental Concerns

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

If we make material changes to this Privacy Policy, we will notify you by email (if you have provided your email address) or by prominently posting a notice on our Site prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For EU/UK residents: You have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal information does not comply with applicable law.