Payment Information

Secure, flexible payment options for your ZOOY VAPE purchases.

At ZOOY VAPE, we strive to make your shopping experience as convenient and secure as possible. We offer multiple payment methods to accommodate your preferences while ensuring the highest level of security for your financial information.

This page outlines our accepted payment methods, billing procedures, and security measures to give you peace of mind when making purchases on our website.

Accepted Payment Methods

ZOOY VAPE accepts a variety of payment methods to provide you with flexibility and convenience when making purchases on our website.

Credit & Debit Cards

We accept all major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Card payments are processed securely through our PCI-compliant payment gateway.

PayPal

Enjoy the convenience and security of PayPal for your purchases. PayPal allows you to pay using your PayPal balance, bank account, or credit card without sharing your financial information with us.

PayPal also offers buyer protection for eligible purchases.

Digital Wallets

We support popular digital wallet payment options:

  • Apple Pay
  • Google Pay
  • Samsung Pay

Digital wallets offer a fast, secure checkout experience without entering your payment details for each purchase.

Bank Transfers

For wholesale and bulk orders, we accept direct bank transfers. This payment method is available for orders over $500.

Please contact our sales team for bank transfer instructions and details.

Currency & Pricing

All prices on the ZOOY VAPE website are listed in US Dollars (USD). For international customers, your payment will be converted to USD at the current exchange rate determined by your payment provider.

International Transactions

Please note that international customers may incur additional fees from their bank or credit card company for currency conversion and cross-border transactions. These fees are determined by your financial institution and are not controlled by ZOOY VAPE.

Currency Conversion:

The final amount charged to your card may vary slightly from the displayed price due to currency conversion rates and fees applied by your bank or credit card issuer. ZOOY VAPE is not responsible for these variations.

Billing Process

When you place an order on the ZOOY VAPE website, the following billing process applies:

  1. Order Placement: You select your products and proceed to checkout.
  2. Payment Information: You provide your payment details through our secure checkout system.
  3. Authorization: Your payment method is authorized for the order amount plus any applicable taxes and shipping fees.
  4. Order Confirmation: Once your payment is successfully processed, you'll receive an order confirmation email with your order details and receipt.
  5. Shipping Notification: When your order ships, you'll receive a shipping confirmation email with tracking information.

When You're Charged

For credit/debit card and digital wallet payments, your account is charged immediately upon order confirmation. For PayPal payments, the charge is processed when you complete the PayPal payment process. For bank transfers, your order will be processed once the payment has been received and verified.

Payment Security

At ZOOY VAPE, we take the security of your payment information very seriously. We implement multiple layers of protection to ensure your financial data remains safe and secure.

SSL Encryption

Our website uses 256-bit SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers. This is indicated by the padlock icon in your browser's address bar and the "https://" prefix in our URL.

PCI DSS Compliance

ZOOY VAPE is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that we meet all requirements for securely processing, storing, and transmitting credit card information.

Fraud Prevention

We employ advanced fraud detection systems to protect both our customers and our business from fraudulent transactions. Suspicious orders may require additional verification before processing.

Secure Payment Processing

We do not store your complete credit card information on our servers. All payment processing is handled by trusted, industry-leading payment processors that maintain the highest security standards.

Your Security Responsibility:

While we implement robust security measures, we recommend that you also take precautions to protect your account information. Never share your password, regularly update your account password, and ensure you're using a secure internet connection when making purchases.

Order Verification

In some cases, we may need to verify your order to ensure the security of the transaction. This verification process helps protect both you and ZOOY VAPE from unauthorized or fraudulent transactions.

When Verification May Be Required

Order verification may be triggered by various factors, including:

  • First-time orders with high value
  • Shipping address different from billing address
  • Orders from high-risk regions
  • Multiple failed payment attempts
  • Unusual ordering patterns

Verification Process

If your order requires verification, our customer service team will contact you via email or phone. You may be asked to provide additional information, such as:

  • A copy of your ID (with sensitive information redacted)
  • A copy of the credit card used for the purchase (with most numbers redacted)
  • Confirmation of order details

We appreciate your cooperation with our verification process, as it helps maintain a secure shopping environment for all customers.

Refunds & Chargebacks

Refund Policy

If you're eligible for a refund according to our Warranty Terms or Terms of Service, the refund will be processed to your original payment method. Refunds typically take 5-7 business days to appear in your account, though this timeframe may vary depending on your payment provider.

Chargebacks

A chargeback occurs when a customer disputes a charge with their bank or credit card company instead of requesting a refund directly from the merchant. We strongly encourage customers to contact our customer service team before initiating a chargeback, as most issues can be resolved quickly and efficiently through our customer service channels.

Fraudulent chargebacks (disputing legitimate charges) are taken very seriously and may result in account termination and additional legal action.

Important Note:

If you don't recognize a charge from ZOOY VAPE on your statement, please check if the charge appears under our payment processor's name (e.g., "ZOOY*VAPE" or "PAYMENT*ZOOYVAPE") before initiating a chargeback. If you still don't recognize the charge, please contact our customer service team for assistance.

Payment FAQ

Is it safe to use my credit card on your website?
Yes, our website uses industry-standard SSL encryption to protect your payment information. We are also PCI DSS compliant, which means we follow strict security standards for handling credit card information. Your card details are never stored on our servers.
When will my credit card be charged?
Your credit card will be charged immediately upon order confirmation. If there are any issues with your payment, we will notify you promptly.
Can I use multiple payment methods for a single order?
Currently, we do not support split payments across multiple payment methods. Each order must be paid using a single payment method.
Do you offer any financing options or installment plans?
We do not currently offer direct financing options. However, you may be able to use third-party financing options available through your credit card provider or payment service.
How long does it take for a refund to be processed?
Once a refund is approved, it typically takes 1-2 business days for us to process it. After that, it may take an additional 3-5 business days (or longer, depending on your bank) for the refund to appear in your account.
What should I do if my payment is declined?
If your payment is declined, first verify that all your payment information is entered correctly. If the issue persists, contact your bank or credit card issuer to ensure there are no restrictions on your account. If you continue to experience problems, please contact our customer service team for assistance.

Contact Us

If you have any questions about our payment methods, billing procedures, or if you encounter any issues with your payment, please don't hesitate to contact us:

  • Email
  • Phone
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Policy Updates

This payment information page was last updated on August 15, 2023. ZOOY VAPE reserves the right to modify this information at any time without prior notice. Changes will be effective immediately upon posting to our website.